I-Cost of Quality (COQ) yahlongozwa okokuqala ngu-Armand Vallin Feigenbaum, umMelika owasungula i-"Total Quality Management (TQM)", futhi ngokwezwi nezwi isho izindleko ezitholwe ukuze kuqinisekiswe ukuthi umkhiqizo (noma isevisi) uhlangabezana nezidingo ezishiwo kanye nokulahlekelwa. okwenzeka uma izidingo ezishiwo zingahlangatshezwana nazo.
Incazelo engokoqobo ngokwayo ayibalulekile kangako kunesiphakamiso esisemuva komqondo wokuthi izinhlangano zingatshala imali ezindlekweni zekhwalithi zangaphambili (umklamo womkhiqizo / wenqubo) ukuze kuncishiswe noma kuvinjwe ngisho nokwehluleka kanye nezindleko ezigcina zikhokhwa lapho amakhasimende ethola amaphutha (ukwelashwa okuphuthumayo).
Izindleko zekhwalithi ziqukethe izingxenye ezine:
1. Izindleko zokwehluleka kwangaphandle
Izindleko ezihlobene nokukhubazeka okutholwe ngemva kokuba amakhasimende ethole umkhiqizo noma isevisi.
Izibonelo: Ukusingatha izikhalazo zamakhasimende, izingxenye ezinqatshiwe ezivela kumakhasimende, izimangalo zewaranti, nokukhunjulwa komkhiqizo.
2. Izindleko zokwehluleka kwangaphakathi
Izindleko ezihlobene nokukhubazeka okutholwe ngaphambi kokuba amakhasimende athole umkhiqizo noma isevisi.
Izibonelo: Ukulahlwa, ukusebenza kabusha, ukuhlola kabusha, ukuhlola kabusha, ukubuyekezwa kwezinto ezibonakalayo, nokonakaliswa kwempahla
3. Izindleko zokuhlola
Izindleko ezitholiwe zokunquma izinga lokuthobela izidingo zekhwalithi (isilinganiso, ukuhlola, noma ukubuyekezwa).
Izibonelo: ukuhlolwa, ukuhlola, inqubo noma ukubuyekezwa kwesevisi, nokulinganiswa kwemishini yokulinganisa nokuhlola.
4. Izindleko zokuvimbela
Izindleko zokuvimbela izinga eliphansi (ukunciphisa izindleko zokwehluleka nokuhlola).
Izibonelo: ukubuyekezwa kwemikhiqizo emisha, izinhlelo zekhwalithi, izinhlolovo zabahlinzeki, ukubuyekezwa kwezinqubo, amaqembu okuthuthukisa ikhwalithi, imfundo nokuqeqeshwa.
Isikhathi sokuthumela: Oct-18-2021